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Earlier this year, we profiled five brands that have each built themselves a solid marketing presence on Instagram, the popular photo editing and sharing social network so often linked to Twitter and Facebook updates. We’ve also stressed the why and how of using Instagram for marketing, citing the increasing importance of mobile marketing, and how that should be playing into the strategies and tactics of your social media marketing.

Now, I’m sure most of you know that social media is important. I’m also confident that many of you know some basic strategies. But let’s talk about the Earlybird-filtered big picture: when it comes to presenting your brand on social media, your reputation and brand image is only as strong and complete as your most recent update. If your content is off-brand, your image will come across as confused, incomplete, or just plain wrong. That’s not to say you should be dropping nothing but explicitly on-product tweets, but to say that your content, be it original or shared, should always carry within it some sort of a representation or affirmation of your brand’s identity in some way. In fact, a Facebook study just recently confirmed this very philosophy!

An interesting way to explore this constant depiction of brand values and traits is through—you guessed it!—Instagram photos posted by brands. Check out the following images and learn how these ten companies completely nailed the representation of their respective brands.

Annie’s Homegrown

Annie’s Homegrown has done an excellent job of asserting its brand identity as an all-natural, organic, and healthy provider of foods Americans love, from macaroni and cheese to frozen pizza to fruit-flavored gummy snacks. The brand understands how important these qualities have become to its target demographic, so its Twitter strategy is based upon sharing product news, tasty-sounding recipes, and Instagram photos. This shot of a wooden version of Annie’s logo keeping guard over a small vegetable garden incorporates several important parts of Annie’s brand identity. It takes the brand’s logo, already cute and loveable, and places him directly amidst the action of the brand’s foundation. Additionally, the garden is small, and looks to be on a residential street instead of a factory, implying that Annie’s ingredients are not only natural and organic but also as homegrown as the brand name implies.

Billboard

Billboard is, like many other publications that originated in print, evolving its strategy to mesh with the era of real-time social content. On Twitter, Billboard uses Instagram to capture photos of the stars gracing its pages and share their presence within its brand in real time. The Billboard brand is based on its knowledge of who’s on top in the music industry, and its revelations of music previews, exclusive photographs, and breaking news in the music industry. Twitter is an excellent platform for Billboard to explore these real-time aspects of its brand identity, and Instagram allows for this exploration to turn into proof – Billboard can reveal its latest associations in more casual, semi-candid photographs, which make the stars—and thus, Billboard—appear more real and genuine.

Brisk

Brisk has gone through quite the evolution as a brand. Named after an archaic definition of the word ‘brisk’ that means ‘tangy,’ the drink has become Lipton Tea’s attempt to compete with various other popular canned tea drinks in today’s beverage-to-go market. This Instagram photo of a hand just about to pop the tab on a can of Brisk, coupled with a caption referring to the can as an alarm clock, serves two brand-representation purposes: it cues the viewer to imagine the scene playing out, watching the hand open the can and hearing the satisfying popping sound as the task is completed. The filter of the photo is one of Instagram’s many filters meant to call-back to older photos, just as Brisk’s name recalls an earlier definition of a flavor. This makes the brand seem both long-lasting and nostalgic, yet entirely modern due to the update’s home in social media.

The Boston Celtics

The Boston Celtics are quite the social basketball team. Their Twitter presence is huge, from the individual players’ accounts to the strong social media strategy utilized to market the Celtics as more than just a basketball team, but also a brand built on the history of Boston, the luck of the Irish, and the joy of the game. They’re a team that builds its reputation on hard work and fast-paced play. This Instagram photo, sent out in a tweet just before the start of a game, captures a real-time moment that likely passed without notice, but displays the team’s togetherness, dedication to the game, uniformity, and excitement to go play, all in one shot. It also assists with the Celtics’ down-to-earth reputation in delivering a photo that is close-up, placing the fans’ viewpoints on par with the players, and low to the ground, literally implying that the team is down-to-earth and willing to put their noses to the grindstone to get to work.

Coach

Coach can sum up its brand identity in three words: classy, trendy, and luxurious. Seeing a Coach logo on a bag instantly raises the bag’s (and carrier’s) social capital, and the price tags attached to Coach bags are more than enough evidence to point toward their earned status as a luxury brand. In Coach’s Twitter feed, ample evidence of these three points are pronounced, but none are as pronounced as in its Instagram account. In this image, Coach divides a purse into three smaller photographs, all muted by a filter to suggest the classiness of the bag, despite its loud, unmuted color. The logo is present in two of the photographs, with the third zeroing in on the handcrafted detail of the bag, reinforcing Coach’s high-quality reputation by showing consumers the details in a setting more causal than a photography shoot, and more personal than a busy store.

Forever21

Forever21 is a clothing brand dedicated to affordable, trendy fashion. Despite its smaller price tags and distinctly non-couture reputation, from its name, Forever21 indicates that with its brand, it’s attempting to emulate a timeless feeling, through which clothing buyers can remain rooted in a particular time or age. In this Instagram shot, sent out over Forever21’s official Twitter account to announce some new arrivals to its stores, the recently-declared-back-in leopard print trend is paired with timeless fashion staples, and then sent through a nostalgia-inducing filter that ages the photograph back to the last time leopard print was in.

PepsiMAX

PepsiMAX is one of the newest product launches of megabrand Pepsi, and can be classified as Pepsi’s attempt to bridge the energy drink and “healthy” soda categories for sales. The brand identity pushed for PepsiMAX is that of something fresh, modern, and exciting, while also familiar to the trusted Pepsi brand consumers know and love. The Twitter feed for PepsiMAX, separate from its parent brand, serves to illustrate these seemingly paradoxical qualities, especially through its liberal use of Instagram. In this photo, we see an over-saturated image of a PepsiMAX can and a billboard of its ad campaign, indicating the real-time freshness of the drink and the update alike, paired with a foosball table, an activity that has been around for years that requires focus and one-on-one competition. PepsiMAX asks us to recall the in-the-moment feeling of playing a fresh round of a game we’ve all known for years, pairing that memory with its brand offering.

Puma

Puma is a footwear brand with attitude. Originally choosing to instill the quickness, agility, and hunting prowess of a puma cat with its footwear, this Instagram photograph suggests a far more laid back image. With the old photograph-toned filter, the presence of a pair of shoes on a person and a pair of shoes shed from a person, as well as the leisurely pace of the activity portrayed, it shows consumers that Puma shoes don’t only allow you to speed past every opportunity, but they also get you to places you can enjoy with others, and remember for a long time. While Twitter is fast-paced, filled with customer service interactions, product announcements, and other news, Puma’s Instagram account is a refreshing change, reminding users that Puma knows its product isn’t just about the journey; it’s also about the destination.

Sharpie

Sharpie is an odd presence on Twitter. Its flagship product, permanent markers, is hardly something that seems easy to market on Twitter at first glance; however, the acute focus on artistic freedom and expression that Sharpie integrates into its brand makes it one of the most successful social branding companies on Instagram. Many of its Instagram snapshots, each posted to Twitter and enjoyed by many followers, does not feature the markers themselves, but rather their ink as applied to some sort of canvas by unique individuals. In this particular composition, for example, Sharpie has brought alive an artist’s passion for music, through the quick, black-and-white illustration of old-school headphones. Choosing headphones over earbuds indicates a preference for the classic, timeless instruments that have a permanent place upon the scene, which are exactly what Sharpie markers and their permanent inks are intended to be.

Starbucks

Starbucks got a mention in our last Instagram post, too, and it’s no wonder why. The coffee retailer is almost definitely the brand making the absolute most out of its Instagram-centric social media strategy. Starbucks strives to be seen as a local-friendly, socially conscious coffee shop that happens to have, oh, a few locations, rather than just another large corporate chain. In this particular image, we see bags of beans, for sale in the shops, that subtly boast the Starbucks logo, and a tray of samples of this coffee, conceivably headed for the counter of the tweeter’s local Starbucks location to be handed out to individuals. The coffee is unaltered, and the background is dimmed to black, allowing Starbucks to assert that when it comes to its brand, two things matter: the coffee and the customers’ opinions.

How could you depict your brand in an Instagram photo? What filter would you use?

“Facebook ads suck.” For many companies, advertising on Facebook and expecting a return is a “fantasy.” If you clicked those hyperlinks, you found just two examples in the flurry of negative press surrounding Facebook advertising of late — all stemming from the recent GM announcement to cut $10 million in paid ad spend on the social network.

It makes you wonder what prompted this announcement from GM. Is this a media tactic to help searches for GM? Or were the results of Facebook advertising really so miserable that it warranted this media attention? Who knows — the onslaught of coverage wasn’t accompanied by a leak of GM’s analytics. One thing that is evident is that GM hasn’t had much visible success from digital advertising in general; just take a look at what Google’s Insights for Search tool had to show.

But is GM truly the digital marketing icon that we should be referencing to determine whether or not Facebook ads work? What about a brand like Southwest? They run Facebook ads quite frequently … how are they faring? Actually, they’ve been able to generate a ton of positive mentions in the same time period as compared to GM:

From this perspective, maybe it’s the Southwests of the world we should look to for guidance when it comes to digital ad success, not GM. What is clear is that we must have data points and ask the right questions — not just have opinions when it comes to determining the value in something like Facebook ad spend. Because the only answer to the question of whether Facebook ads work or not is “it depends.” While this response is typically an advertiser’s way of sidestepping a direct question, I mean it sincerely, and here’s why.

Just as with any marketing initiative, to run a successful Facebook marketing campaign, companies (especially those with a $10 million budget) need to consider many factors before even logging into their Facebook account.

11 Planning Considerations Before Starting a Facebook Campaign

1) Set your goals. Do you want fans? Conversions on Facebook? Conversions off of Facebook onto a landing page? What about leads, qualified leads, sales, revenue and ROI?

2) Determine your market size. How large is your audience, and what can you realistically expect from advertising on Facebook? Are there 2 million people that you can target, or only 1,000? Don’t be surprised to find out that the market for niche groups is often larger than you think. For instance, there are 127,000 people in the United States alone that list Agatha Christie as an interest — not bad for a British crime novelist that passed away in 1976.

3) Set a budget. Have you budgeted enough for your campaign, or too much? If you’ve set aside too much, you’ll likely be disappointed with your results as you’re pushing budget to the point of inefficiency. If you haven’t set aside enough, you’ll spread yourself too thin and your reach/frequency won’t be strong enough to target your core audience.

4) Take seasonality into account. Mindsets change during summer months. Ecommerce budgets, for example, are typically much heavier in Q4. Market costs can increase during certain months of the year, or during years with major elections. Are you thinking about all of the external factors that could be impacting your campaign?

5) Consider the day of the week. Ad performance varies by day, especially from weekday to weekend. Understanding which days perform best for your company is vital so your budget doesn’t go to waste. For example, if you’re looking to drive users to your website to convert on a “Talk to Sales” call-to-action, you need to make sure that you have the proper staff working during the days these campaigns are live.

6) Use day parting. What hours of the day are the most effective to run your ad? When does your specific audience show the highest engagement rates? If you understand this, you’ll be able to get the most of out your ads and push them harder during your most efficient times.

7) Consider the decision process. What are you asking users to do? What are they thinking about when they see your ad? An example of a decision process might be:

Recognizes Need >> Performs Informational Search >> Evaluates Options >> Makes Purchase

If you know this, you can get in front of users with those needs, have a conversation trigger, educate them, and nurture them through the sales process.

Determine your target demographic. You could consider age, social class, gender, family size, income, occupation, lifestyle, education, religion, and race and nationality.

9) Determine your audience’s psychographics. Ask yourself these questions about your target market (TM):

• What does the TM like/dislike about your product or service?
• What does the TM like/dislike about your competitor’s product or service?
• What is the trigger that sparks conversion?
• Is there brand awareness?
• Were there influencing factors from other marketing campaigns prior to converting?
• Is disposable income a factor in the sales cycle?
• Are there emotional factors at play during the conversion cycle?
• What social class does the TM fall into?
• Who is the decision maker, as opposed to just helping evaluate options?
• Are there specific values that your TM identifies with?
• Are there hobbies or interests that would help define your TM?

10) Do your geo-targeting. When targeting ads, you should consider country, region, state, designated marketing area, city, town, and zip code.

11) Don’t forget about the customer service experience. Like we mentioned before, if you’re directing people to speak to someone at your company, experience matters. Will they talk to a live person who is knowledgeable about their questions? How long did the phone ring before the call was answered? Was the experience the same at 7AM as it was at 4PM? What about on Monday, versus Saturday? If the follow-up was via email, was it timely, friendly, and helpful? You should provide a consistent experience from initial ad impression to customer service interaction.

Once all of those details have been accounted for, then you’re ready to start spending money on Facebook ads. Why? Because it’s easy to generate clicks from a Facebook campaign, but the post-click experience is where the true expertise — and ROI — comes into play. From the ad, to the landing page, to the customer service experience, it takes a team effort from Marketing and Sales to convert leads and customers.

7 Ways to be Efficient With Your Facebook Ads

Now that you know your goals, target market, and understand the bigger picture of running a Facebook ad campaign, you want to ensure your campaigns run efficiently. Here’s how.

1) Build your audience. Using Facebook to generate fans (known as “connections” in Facebook ad lingo) is an opportunity to build the exact audience that you want to expose your ad messaging to. You should always be working to do this by pushing out thought leadership content, running contests, and promoting offers and lead generation campaigns. The more targeted you are with building this audience, the more impactful your broadcasts will be when you message your followers. For instance, start by targeting a select group like we’ve done in the screenshot below:

2) Attract more of those same types of users. The easiest way to do this is using Sponsored Stories. At HubSpot, we’ve been able to use Sponsored Stories to help attract additional connections that behave similarly to others in our target market.

Driving the right kinds of fans to your business page will help ensure higher response rates as you push your message out through Facebook ads.

3) Take advantage of the fans you’ve generated. Talk to your fan base regularly via your business page by posting content that drives engagement. And by engagement, I mean lead generation. Here at HubSpot, we take the thought leadership approach, meaning that we think people will want to use HubSpot software if we are able to prove that we truly understand the digital landscape and have the best online marketing software. Take a look at some of the ways we do that.

First, we like to share relevant blog posts that help educate our readers. You might think blog content doesn’t generate leads, but that’s only true if you’ve forgotten to include calls-to-action within your blog content. And we’d never do such a thing … would you?

But we also post lead generation content directly to our Facebook page. This post directs fans to a landing page on which they can redeem an ebook about creating effective calls-to-action.

4) Converse with your fans. What does talking with fans have to do with paid ads on Facebook? Well, it’s an important factor in the success of your overall Facebook strategy. You can’t just think about paid ads in a silo — you have to think about the entire strategy. Conversing with fans will give you a better idea of who your target audience is, what they think about, and what they need. And that makes for better ad targeting.

5) Run paid ads to target segments. Don’t be afraid to engage in direct response lead generation on Facebook. HubSpot uses ads like the one you see below to send users to landing pages that offer free inbound marketing assessments, free software trials, and inbound marketing software demos. Do they work? We wouldn’t be running them if they didn’t.

6) Segment as much as possible with your campaigns. Messaging and landing pages should be tailored to specific demographics. For instance, if GM were running a campaign for the Chevy Volt, you can imagine how messaging would change among those aged 25-34, as opposed to those aged 55-64.

The younger audience may be more concerned with the fact that the Volt is helping our planet become more green, while an older audience near retirement age may be more interested in buying a car with better fuel economy. Think of every possible way you can segment, and use your Facebook ads, messaging, and landing pages to connect with that segment accordingly. 

7) Put senior members of your marketing team in charge of your Facebook ad campaign. If the team member heading up Facebook advertising doesn’t know who Ogilvy is, then get someone else. The marketing game hasn’t changed, just the venues. Using the core concepts of traditional marketing, targeting, and messaging is the way to win with Facebook ads. Having that leadership backbone to coincide with the nuances of social and digital media will ensure a fully optimized campaign.

Who’s to Blame for GM’s Facebook Ad Failure?

So … was GM doing all of those things? Well, you can see that campaign setup and targeting isn’t really that hard — it’s the post-click experience that matters most. If GM was focused on all of these elements and still failed, then perhaps Facebook wasn’t the best fit for their particular brand. This doesn’t mean that Facebook isn’t the right avenue for the auto industry in general — or any other industry — since GM has a very specific target audience that differs from, say, KIA or VW. For digital advertisers, the answer to whether or not Facebook advertising is the right choice certainly depends on the market and brand, but most of all, it hinges on proper execution.

Facebook doesn’t want to fail. They have no interest in going broke. They’ll likely continue to hire top notch developers and engineers, and keep bringing on the best product management and marketing professionals to work on continuously improving their advertising options. Rand Fishkin wrote an article back in 2010 about all the things he wished he’d known before starting his company. A piece of the article illuminated exactly what we’re seeing in the general public right now regarding Facebook’s IPO and their advertising solution — haters gonna hate.

I don’t dispute that Facebook has not worked for a considerable amount of advertisers, but it’s also worked quite well in many instances. So before you jump on the lambasting train of Facebook ads, approach the situation using data and an evaluation of your own strategy on Facebook, not just opinions. Ask yourself, did I truly understand how to advertise on Facebook, and did I do all of the things that I should have in order to fully execute on my strategy? Or was I just looking for a quick and easy way to generate conversions? The barriers to entry are practically non-existent when it comes to Facebook ads, but that doesn’t mean they’re easy in terms of generating ROI. That’s what all advertisers must keep in mind when deciding whether or not Facebook ads are appropriate for their business.

What do you think of Facebook advertising? To what do you attribute GM’s Facebook ad failure?

Image credit: Zeevveez

Earlier this year, a HubSpot study found that when it comes to generating leads, LinkedIn is 277% more effective than Twitter and Facebook. What people are having trouble grasping, though, is how. 

The tricky thing with LinkedIn is that there isn’t just one single place to attract leads. There’s LinkedIn Company Pages, LinkedIn Answers, LinkedIn Today, and so on. But the leader of the pack — if done right, of course — is LinkedIn Groups. In fact, HubSpot currently has three LinkedIn Groups for our different communities: Inbound Marketing University Alumni, Inbound Marketing Certified Professionals, and Inbound Marketing Professionals, which is open to the public to join and learn!

There are many benefits to building your own LinkedIn Group, but today we’re focusing on the lead generation opportunity they offer — and that stems from an awesome feature called LinkedIn Announcements. If you’ve never heard of LinkedIn Announcements, think of it kind of like a social media and email marketing mashup. Or, just read this post to learn more about it, and how to use it for lead generation!

What are LinkedIn Announcements?

LinkedIn Announcements are messages sent directly to the email inbox of the members of your LinkedIn Group — in other words, it’s email marketing through LinkedIn! Whichever email a LinkedIn user includes on their profile will receive the LinkedIn Announcement. Here’s how to send one:

1) Go to “Manage” in the Group.

2) Click on “Send an Announcement.” 

Easy! Right? But how does that translate to lead generation?

Why are LinkedIn Announcements Great for Lead Gen?

Let me illustrate this point with an image. The following graph shows the number of daily leads generated from LinkedIn for HubSpot in the past 30 days. The yellow bars, however, are the days that the social media lead gen team sent a LinkedIn Announcement to our Inbound Marketers Group.

See what I mean? Clearly, LinkedIn Announcements helped boost the number of leads generated — not only for the day of the send, but also the days following. While the success of the LinkedIn Group is certainly a major portion of this, wouldn’t any marketer want to amplify their already great results when possible?

How to Write a LinkedIn Announcement That Generates Leads

The rules for writing great email copy in your other campaigns also apply when writing LinkedIn Announcements. The Announcements feature will automatically create a subject line for you that reads “Announcement from XXX Group.” Do not use this subject line. Instead, create a descriptive and eye-catching subject that shows members of the group that reading the message will benefit them. Here are some examples from recent HubSpot sends:

• Become a Data-Driven Marketer and Take Action with Metrics
• Build Inbound Links Through Social Media With These 10 Free Tips!
• Special News for Our Community: HubSpot’s New Email Tool + Free Ebook!

Once the subject line is nailed down, you need to write some compelling copy. Let’s dissect our most recent LinkedIn Announcement to highlight how.

1) Give them reason to keep reading. Open your email with something compelling enough to grab the reader’s attention, and convince them it’s worth their time to continue reading. It helps to include a mind blowing statistic here, if you have one. Use a clear but interesting transition to connect that first sentence to your main offer. The connection needs to be relevant and continue to keep the readers attention.

2) Have a call-to-action! Whether it’s an ebook, a blog post, a coupon, or an event page, send your readers somewhere they can get more information that will benefit them. And to track the success of that offer, be sure to use a link shortening and tracking service like bitly. This will help you gauge the type of offers that work best for your LinkedIn Group. 

3) Make your call-to-action compelling. It’s not enough to have a CTA — you need to convince your reader to click through! Clearly tell recipients why they should download your content, attend your event, or use your product. Don’t make them fill in the blanks — be explicit with the value they will derive from redeeming your offer. Using bulleted lists or other formatting devices to call out these points will help you make your case.

4) Pose a question about the offer. The email you send will be linked in a featured discussion on the LinkedIn Group (more on this in a minute). That means you need to give them a reason to engage with the post that appears.

5) Monitor the announcement. People may start commenting on your announcement, so be sure you’re looking out for notifications of new comments. That way you don’t have to keep manually checking in with your LinkedIn Group, and can quickly respond to commenters.

6) Make your discussion a featured discussion. By making the discussion featured, it’ll appear permanently whenever someone comes to your group, in the upper right corner. Users will automatically know the message came from a manager of the group, and therefore the content is likely important and helpful. 

7) Automatically tweet the announcement. You can do this by clicking the little blue Twitter bird. It tweets both the headline, and a link to the post.

Send yourself a test email! Sometimes reading the content in a different location — like your inbox — highlights small spelling or grammatical mistakes. If you have a friend or coworker who can review your email, it’s a good idea to get another set of eyes on it, as well.

9) Send it!

Pretty easy, right? If you or your business owns a LinkedIn Group, start sending carefully crafted LinkedIn Announcements to supplement your lead generation efforts. And if you don’t already have a LinkedIn Group, well, why not start one? Creating a LinkedIn Group has many benefits that will be proven not just in the short-term, but in the long-term. You can also try asking someone who owns a LinkedIn Group with an audience you want exposure to if you can send a LinkedIn Announcement to his/her group. Just be sure you have something valuable to give that person in return!

Have you used LinkedIn Announcements? Have you seen positive results? If not, do you plan on using them now?

Posted by randfish

Starting up your own consulting agency can be quite a difficult process and often times the most challenging step to your endeavour will be finding new customers or clients.

In this week's Whiteboard Friday we will be covering some tips and tactics that you can use to get referrals and win customers. Don't forget to leave your own advice in the comments below.

Happy Friday Everyone! Enjoy!

Video Transcription

Howdy, SEOmoz fans. Welcome to another edition of Whiteboard Friday. Last week I got an email from a Moz fan who said, "Hey, Rand, I am trying to start up my SEO consulting business. My network is not that great yet. How am I going to find clients? Can you point me to a blog post?"

We've done several over the years, but I thought it was a great time to refresh and offer some practical tips and tactics for finding new business. I know there are a lot of folks out there who are seeking clients, who are considering going out on their own and starting their own consulting business, who've had success in-house, who've had success at other agencies. Let me give you some of the things that worked for us when we were in consulting and that work for a lot of the folks that we connect with in the field. Obviously, nearly 40% of SEOmoz's membership are folks who do consulting and agency work, the other 60% being in-house. Of course, we get to interact with a lot of these people and hear their stories of what works well for them. I thought I'd start with a few of those.

So number one, if you're just starting out and you have nothing else going on, I strongly recommend building a handful of case studies. What I mean by this is having a few sites and pages and projects that you can point to, even if you're very early stage. Even if you're saying, "You're my first professional customer," that's fine, that's okay. But have a few things that you've done in the past to show off your work.

So your brother has a hobby site, great. Maybe you've helped him to rank for a few keywords. Maybe you've helped him to build up a powerful Facebook fan page. Maybe you've helped him with some web marketing efforts on his Etsy store, whatever it is. Your friend's got a LinkedIn profile. Maybe she needs some help outranking some other people who are ranking for her name. She knows that she's going to be on the job market. You want to help her get position for that. You're going to help her create other profiles and write some guest pieces and all this kind of stuff that's going to help her show up highly in Google for her particular name. Maybe there's a personal blog, either one that you're running, one that someone else is running, a family member, a friend, and you can help optimize that site, get the right things installed in WordPress, get it moved over from Blogspot, get the post titles, doing some keyword research, having a few of the posts go hot. Great.

Now you can point to all of these case studies when clients talk to you and say, "Well, let me tell you about some of the things that worked well for this. Go to Google and search for this, you can see this page ranking, the reason that it's ranking so well are these different things that I did. I can help you with that kind of stuff." Having those case studies in your back pocket makes you very credible and believable, even if you are a very first-time consultant.

Of course, if you have a history of working with clients, one of the biggest problems that the SEO field has always had is that a lot of clients say, "Hey, I don't want you discussing my particular project. I'd prefer you didn't share and disclose which types of things you've worked on for me or what you've done." That's okay, and that's another great reason to have this handful of case studies that you can show off so you can say, "Hey, here's a few clients we've worked with" or "I can't tell you who they are, but if we sign an NDA, I'll be happy to disclose the names, and then they can serve as references, and then you can see the projects publicly that we've worked on, and those include some of these other ones."

A great follow-up to this is to actually offer some pro bono work, and there are two types of organizations that I strongly recommend this for. The first one is local charities or non-profits. It could be national non- profits and charities if you have a high profile and you want to do that. So here's Adorable Adoptions. It's an animal shelter. It's not actually an animal shelter. It's an animal shelter I just created in my mind. Lives here in Seattle on this whiteboard only. Fantastic, right? So you can do some SEO work to help them rank well for adopt a pet, or thinking about what to do with my pets, or those kind of things.

The other one that I think is a really good option is when you see small local startups kicking things off, so maybe it's somebody's personal project, something they're putting on Kickstarter, or something that they're launching for the first time and some friend of yours through a network or through Twitter or through Facebook, you've seen that they're launching this product through the TechPress. Great. Especially if they don't have a lot of venture backing and they're kind of on a tight bootstrap budget, maybe the founders still have day-to-day jobs, offer to kick in and help out. "Hey, do you need some help with your web marketing? I've done some things. I'm trying to build a portfolio, and I would love to show you guys how I can kick ass and then maybe build up some referrals in your network." They're going to be very, very grateful for that, especially those early stage folks who don't have time and energy to focus on the marketing components. So I really like those.

But I have a pro tip here. Make the offer very specific, and make your pens work too. Make the offer very specific. The reason being here is that if you offer to do some work, you can find yourself in these pro bono types of situations where there's just a lot of demands on your time, and as your business gets going or you have other projects you need to work on, those demands can become problematic. It can feel like a big conflict. So make sure that when you commit to something, you're committing to a very specific project that has a clear end date or that has a very clear end point. So once that project or that date has been reached, you can reach back out and say, "Hey, really loved working with you guys. I hope you'll recommend me in the future. I'd love to be able to use you as a reference for some future clients that I might get." Fantastic, but you've made that closure happen and sealed that deal. Of course, if they need more of your time, they can ask for it and those kinds of things, but you want to have that built in from the start. If you don't, you can get into a messy territory.

Number three, be a connector of people. Maybe you're an introvert or you have introverted tendencies and you don't love to go networking, that's okay. That's fine. But help people to find each other. Be on top of your local ecosystem in whatever world or niche you're in and whatever geographic region you're in. By being on top of what's happening in the field, you can say, "Hey, I noticed that you said you're looking for some software to help you with recruiting. I heard about The Resumator last week via TechCrunch or HackerNews or whatever. I'd be happy to make an introduction because I reached out to the founder there when I heard about it." Don Charlton, the guy from The Resumator probably doesn't need SEO help, but just as an example. And then help put those people together. If you have friends, if you have colleagues from former jobs, if you have people that you know through friends or family that have needs, putting them together and making those introductions can be fantastic. That becomes a referral source all on its own, and you will quickly see that other people who you've connected in the future will say, "Hey, you should meet so and so. She helped me connect with this person in the past, and she knows SEO stuff. So you should talk to her." Great way to get business.

Number four, choose a specialty. For goodness sake, especially right now it's critical because the field of web marketing is so crowded. There are so many people doing so many things that if you can choose a specialty and focus on it and then write about it and become known for it, this can really help your career.

I'll give you a great example. So this guy over here who I'm going to label AJ Kohn. So AJ, right, San Francisco-based SEO guy wrote what I consider the definitive guide to Google+ for marketing and SEO, and does a fantastic job of posting on there regularly. He's the only person I see in my stream who's really posting six, seven, eight, nine times a day, posting a bunch of interesting stuff, a bunch of fun stuff, personal stuff, whatever it is, great photography stuff that he always posts. He's made his topic area very unique. He started on Google+ in the very early days, was an early adopter of that. He wrote the definitive resource for it. By the way, he also wrote the definitive resource for Rel=Author and setting that up for sites, which I think is a great offshoot of that specialty. He contributes continuous updates to that and to other sites, like SearchEngineLand. He offers, obviously, to guest write for others, and he's showing off his skills by actually winning in that arena. When I do a lot of searches inside my Gmail account, which is the one that's connected to Google+, there's AJ, the stuff that he's Plus 1'd and shared and all these things, always ranking on page one for me because he shares so much content around the things that I consume. So he's done a great job of this.

There are tons of areas of specialty that still need or could use people in them. I would still say even old school kinds of things, like we need a new update to the old masters of curated research, guys like Dan Thies and Richard Baxter. We need someone who's getting into that world. We could definitely use someone to talk about the great advantages of Pinterest or LinkedIn. Chris from 97th Floor, Chris Bennett, does a phenomenal job with link-based still, infographics, interactive graphics. Once you get that association and are known for those specialties, people remember you, you have that branding, and then you're going to get recommended for these things. So find something you love and find the unique angle on it and the specialty. Phenomenal way to get content out there on the Web and get your name known.

Number five. This seems counter-intuitive, but when you're most desperate for business is when you make a lot of mistakes as an SEO consultant. I did this myself all the time, and I've talked to so many other people from the consulting and agency world who do this as well. They go, "Well, we have some people time free. I have some hours free. We really need the revenue coming in." So you expand to take on projects and customers that you normally wouldn't. The problem is that a lot of times, remember with accounts receivable, you're not getting paid with a credit card up front here. So you need to count on that trust factor and the likeability factor and the familiarity to make sure. It's actually a great idea when you're desperate to be able to say to someone, "Hey, I'm sorry. This is not in my wheelhouse. You're not the right kind of customer for me. I hope that you'll refer business my way, but let me point you over to this other person who does this work and who I think would be a fit." That interaction is oftentimes going to be much more positive than, "Yeah, let's start some client work. Well, I can't pay you that much, and besides I know you're desperate for business. So I'm going to offer you pennies on the dollar or 50% your normal rate. Then you're going to be locked into a contract with me, and by the way I'm unpleasant to work with." This makes for very frustrating stuff. So be cautious not to be accepting everything, to be cutting your rates, all that kind of stuff early on or when your business is struggling on the consulting side. A lot of the times, particularly in our field, you can take on some personal projects that are likely to either win you business over the long term or can actually be a channel for direct revenue, so anything from an affiliate project to a blog that sells advertising, this kind of thing.

Number six, my last recommendation and probably the best one I've got, this is via Wil Reynolds over at SEER Interactive. Help people. Help everyone you can and not just in the ways that are around marketing and SEO and social media and inbound. Help everyone you possibly can with anything that you can possibly do for them. So you see somebody who has a problem on Twitter, someone needs help moving something and you go, "Man, that guy's pretty cool. I'd really like to know him. You know what? I've got a van. I'm going to offer to pick up that chair that he needs at whatever furniture store. I'll reach out over Twitter or maybe I'll reach out over email." Fantastic, right? You have a friend who's out of work. I know you're struggling as well, right? You're trying to find clients. You obviously don't have a position for them, but it doesn't matter. As you're looking across clients, you're meeting with someone, maybe they don't take you up on it and you say, "Hey, I know that we didn't end up being your SEO agency. I didn't end up being your consultant, but I have a friend who's really good at project management and you said you were looking for a project manager position. I'd love to make the introduction." Fantastic, just by helping people in any way you can. There's a new local news site out there. There's a new neighborhood blog. Fantastic. Offer to contribute. Get to know all the people in the space. As you build up a network of people who know you and like you and who you've done nice things for in the past, you will have no problem winning clients and influencing referrals in the future.

All right everyone, I hope you've enjoyed this edition of Whiteboard Friday. I look forward to maybe seeing some tips from you down there in the comments, and we'll see you again next week. Take care.

Video transcription by Speechpad.com

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

You’re a rockstar inbound marketer. You spend your time figuring out how to increase your web traffic, generate more leads, and analyze your marketing analytics so you can keep your competitive edge on the web. Come on, what’s more rockstar than that?

There’s just one thing getting in between you and inbound marketing dominance — your competitors. And what you don’t know about your competitors may actually be doing more harm to all your hard work than you realize. But what’s a marketer to do?

Luckily, in the immortal words of Apple, there’s an app for that! It’s called the Marketing Grader app, and with it, you only need about ten minutes every week to stay up to date on your competitors. This ensures you’re doing the work you need to maintain your stellar online presence and slowly overtake that your competitors. Learn how you can monitor your competitors in just 10 minutes a week with this free marketing web app — let’s get started now by setting it up!

Set Up the App

Go to marketing.grader.com and run a free Marketing Grader report — it’ll be done in a flash!

Once you’re in the report, click on the Sign In link on the top, right-hand corner of the application.

If you don’t already have a HubSpot account, Register for a free Marketing Grader Account. If you already have a HubSpot account, sign in!

Enter your competitors’ websites so the tool can start tracking them. For the sake of this example, we’ll pretend we’re Dunkin’ Donuts, and we want to track Starbucks.

Voila! You’ve just set up competitive tracking in the free Marketing Grader app! Now, let’s learn what to do with the information.

Weekly Check-in (5 Minutes)

Now that you’ve set up your Marketing Grader app, set aside 5 minutes each week to log in at marketing.grader.com to see how you are faring against your competitors. When you first log in, you will see the Grade History tab. The Grade History tab lets you see how the Marketing Grade for your website and your competitor’s website has changed over time. To get really specific feedback, click on the By Metric button, as indicated by the blue arrow in the screenshot below.

When you click on the By Metric button, you’ll be able to explore the following metrics Marketing Grader is tracking to get specific ideas for ways to improve:

• Indexed Pages – We all know that Indexed Pages can increase your website visitors by up to 55%, so it’s no surprise that this is a big metric to keep an eye on for your competitors. You don’t want them stealing your traffic, do you?

• Linking Domains – Inbound links are the best way to increase your web authority, but the key is breadth of links rather than depth of links. Make sure your inbound links are evenly distributed across a number of domains to get the most impact!
  

• Facebook Fans & Twitter Followers - Sure, social media is a great way to build a community to evangelize your products and service. But the bigger your social media following, the more eyes on your oh-so-valuable content — that’s what we like to call “reach,” and it’s critical for getting traffic and leads.

All of this nitty gritty analysis is great, but the Marketing Grader report you know and love is still available to you, too. If you want to see that analysis broken down into the three sections that matter to you most — Top of the Funnel, Middle of the Funnel, and Analytics — you can always head back to the Reports tab. In case you forgot, the top of the funnel addresses how you bring in traffic, the middle of the funnel addresses how you convert that traffic into qualified leads, and analytics addresses which marketing activities work, and which do not.

Develop an Action Plan (5 Minutes)

So you’ve set up your Marketing Grader app, you’ve seen the competitive data — now what? Now, it’s time to craft your plan of attack! Start by asking yourself 2 questions:

1) Where did you underperform against your competitors?

2) What actions can you take to improve your performance in these areas?

Let’s use Dunkin’ Donuts as an example. Here in New England, there’s a pretty big loyalty divide between Dunkin’ Donuts and Starbucks — except on the web. Dunkin’ Donuts has a lower overall Marketing Grade and is lagging behind Starbucks when it comes to indexed pages, linking domains, and Facebook fans.

So what would you do if you were Marketing Director of Dunkin’ Donuts?

That’s right! You would need to beef up your content strategy; I’d get started with more frequent blogging as the most efficient way to solve your problem with indexed pages and linking domains. Think about it — every new blog post you publish is a brand new page for your website, a brand new opportunity to generate inbound links, and a brand new piece of content that you can feed to your social media followers. Talk about a powerful marketing opportunity! And you’ll not only be able to identify this opportunity with the free Marketing Grader app, but track the impact of your efforts in just a few minutes every week.

See? You can handle this! Take your competitors by storm with this new weapon in your arsenal! Now, let’s get started…

Have you started tracking your competitors’ online performance yet?

Image credit: Gamma Man

It’s college graduation season! Graduation caps are flying through the air, names are being mispronounced, and awkward questions about future careers are being asked. What’s missing? A crash course when it comes to what marketing students actually need to know to enter the real world of marketing.

Unfortunately, featuring your fancy new diploma with the words “B.S. in Marketing” does more for fantastic graduation photos than it does for fantastic post-grad jobs. The sad truth is that most marketing students aren’t adequately prepared for the real world.

To all you current and future marketing students, here’s a list of 20 things, under the umbrella of five key categories, of what you actually need to know before entering the professional marketing world. The list is a collection of advice from current members of the HubSpot marketing team — including full-time marketing professionals who have graduated in years past as well as marketing interns who are graduating this year or in the future.

Academics

1. Don’t be afraid of numbers.

I can’t tell you how many students I’ve come across who tell me they avoid taking any classes that involve quantitative analysis or statistics. News flash: marketers need statistics. You need to be prepared to analyze everything you do. Don’t use the excuse that you plan on being a “social media marketer.” I’m on the HubSpot social media team, and I spend every single day looking at and interpreting charts and graphs. You need to be able to look at a spreadsheet of numbers, make the proper calculations, and analyze what they mean. Otherwise, you’re wasting a whole lot of time making decisions without proof that they work and/or benefit your business in some way. So pay attention in stats.

2. It’s not all about the Four P’s and C’s of Marketing.

Whether your marketing classes preach the P’s or C’s of Marketing, it doesn’t matter. While they can help introduce you to the core concepts of marketing, the chances of you dealing with a real-world marketing situation by brainstorming how you meet price, product, place, and promotion is unrealistic. You need to be thinking about much more, which will come in later parts of this list.

3. Your classroom doesn’t teach you to think on your feet.

Simulate “real-life” scenarios as much as you want, but you won’t actually learn to make important decisions in tight time frames until you’re managing real dollars, working to uphold a real company’s reputation, and investing your energy in real projects. You can’t practice it either. You have to be there and do it a few times, and then you’ll learn. Use internships as an opportunity to do this, which takes us to our next section.

Experience

4. Having an internship on your resume isn’t “impressive.”

You had a summer internship at a marketing agency last summer? Great! So did everybody else. The fact that you had an internship is not impressive, it’s what you did while you were there that is (or isn’t). Students have accepted this false notion that even if you’re just answering phones, the fact that you had some big company’s name on your resume will get you a job. It might get you in the door for an interview, but if you can’t share the benefit you provided to the company, you won’t be seen as a valuable resource.

5. Prove your value and capability. 

On the topic of using internships to think on your feet, don’t be afraid to take initiative either at your first job or internship. Don’t just let your boss tell you what to do. I once had a professor ask my class, “How many of you would dare say something against your boss?” I was the only student to raise my hand. If you think your boss is wrong, there’s nothing wrong with speaking up — so long as you do so respectfully and with sound reasoning to back yourself up. You’re never going to learn if you just take what people tell you for granted. The same goes for professors. I once started a “marketing war” with one my professors by debating his suggestions. Which one of us was right, no one can say, but the value we both got from discussing our opinions was much greater than knowing who was right. 

6. Make the most of your internships.

Okay, so we’ve already established that it’s not just about having an internship; it’s what you do there. A subcomponent of having great internship experiences is trying different things. If you’re interested in marketing, don’t just apply to internships at marketing agencies every summer. Switch it up and test your skills in different marketing environments, such as at a company that executes its marketing in-house. That way, you’re staying true to your ultimate goal while also using your talents in different types of environments. Another great thing about this is, you’ll learn which type of marketing job you’re best suited for.

7. Your laundry list of extracurricular activities doesn’t make you an expert.

I get it — you love being involved in every organization you can possibly be a part of. You think putting it all on your resume will show your great versatility and extensive experience. But all it really does is confuse recruiters. I’ve heard employers say they get turned off by students who seem too involved because they don’t show any one true strength they can bring to the table. Instead of being an expert in one area, they just have their toes dipped in a bunch. Employers are looking for something unique that you can do, not that you have tried everything — that’s what marketing teams are for. If you’ve participated in a lot of different activities in college, narrow down the few that you can actually say you’ve learned from, excelled at, and helped you grow.

8. Don’t make your skills sound more impressive than they are.

Don’t set yourself up for failure. If you make your accomplishments sound better than they actually are, you’re setting up high expectations for yourself. And if you fail to meet those expectations, the trust an employer has in you will fade away instantly. You may even get fired, and that’s probably worse to explain in future interviews than having no prior job at all.

Marketing

9. Marketing moves fast.

Chances are, whatever your professor taught you your freshman year of college no longer applies. Need an answer to a pressing marketing problem? You won’t find it in that years-old textbook. Effective marketing isn’t about looking up the answer, it’s about creating the answer. For example, social media wasn’t taught in a classroom until recently, yet it’s been around for years. Nobody taught professional marketers already in the business how to “do social media”; they had to figure it out on their own. That’s your future: figuring out marketing. Forever.

10. Marketing isn’t about pretty pictures and viral videos.

Effective marketing campaigns focus on creating content that benefits your audience. You can’t spend your marketing career creating humorous videos for the sake of bringing attention to your brand. You need to be prepared to think critically and analyze the needs of your target audience. What do they want? What are they confused about? How can you best serve them while serving your business? Answer one of these questions correctly, and your content will naturally become viral.

11. Marketing is not just about branding or awareness — it’s about making money.

Gone are the days of going to the marketing department for happy messages and to Sales for revenue — today, the two must work together. We keep talking about how everything you do should benefit your company, but haven’t said what that benefit is. The benefit is simple: revenue. What is the return on investment of that email send? That tweet? That press release? Each of these efforts should be positioned to represent your company culture, but they need to fit into the sales cycle. They need to have a monetary value.

12. Marketing doesn’t have to be evil.

The negative connotation surrounding “marketer,” “public relations professional,” etc. is pretty pervasive. But that doesn’t mean it’s okay to live up to those standards. Don’t lose your morals and ethics when you graduate — they need to be omnipresent in your marketing career. And yes, it is possible to create marketing that people actually like.

13. There’s more to marketing than big brands and agencies.

Yes, you can work at a marketing agency. And yes, you could work for a big brand like Nissan or Pepsi. But there are SO many more options. What about working in-house at technology company? A small business? A hospital? Just because your professors only talk about the campaigns big brands have executed, doesn’t mean those are the only marketing jobs out there. 

Personal

14. Don’t be afraid to be wrong.

How many times have you said, “I thought that but didn’t say anything.” Well, if you ever get to that point, it’s too late. If you have an idea or opinion on something being discussed, speak up! Experience helps create proper judgment, not ideas. Anyone is capable of thinking of the next big thing; it’s just a matter of not being afraid to share it.

15. You are your own best case study.

Prove your skills by marketing yourself. Don’t wait for someone else to give you the opportunity. Start a blog about marketing (or something else you’re passionate about) and demonstrate your knowledge of the industry, your writing ability, as well as your ability to build an audience online. Invest time in building your social media reach, and leverage LinkedIn to connect with other marketing professionals. Demonstrate your passion for marketing by properly marketing yourself. If you can’t market yourself, how will you market for others?

16. Grow thicker skin.

As a marketer, you’ll have to deal with complaining customers, social media bashers, unresponsive sales reps, frustrating clients. The list goes on and on… and through it all, you have to bite your tongue and let them feel like they are always right. If you get too emotional over how people treat you, you won’t last in the business. Take all negative feedback as constructive criticism, and spin it into something positive. 

17. Never burn bridges.

That annoying teacher’s pet who never stops talking in class next to you? She may end up being your manager one day. Or your co-worker. Or the woman who gets to decide if a company hires you. You never know where people end up.

18. Network like crazy with everyone. 

Yes, you’ve heard this before. But the important part of networking is doing it with everyone. If you decide you want to work at XX company, don’t only find ways to talk to people from XX company. Maybe that random stranger in the corner from Y company will one day be an employee at XX company, and then you’ll be bummed you missed the opportunity to tell that person why you rock. Point is, you never know who could end up helping you out the future. Get to know as many people as you can.

Miscellaneous

19. Get Familiar With HTML/CSS

You don’t need to be a webmaster, but you do need to understand the basics. What happens when your web designer goes on vacation? What happens when you need to make a quick fix on your website? Or even just need to talk to your web designer? You don’t want to sound like a complete doh-doh head. Understand how coding works and be prepared to make little tweaks. 

20. Understand the difference between B2B and B2C.

I’m surprised I was never exposed to such basic acronyms at school, but most businesses are classified this way. B2B = business-to-business. B2C = business-to-consumer. Look up the difference; it’ll teach you a lot about different forms of marketing, and possibly where you want to work one day.

From the marketing team at HubSpot, we hope you found this list beneficial in planning your marketing career. Cheers to you!

Have any additional tips for 2012′s marketing graduates … and beyond? Is there anything else you wish you’d known before graduating? 

What’s the secret to an engaging Facebook business page? According to the results of an internal study revealed by Facebook yesterday, posting content about subjects related to your brand is your best bet. The study sought to identify how post topics relate to engagement, which can help marketers understand which of their content is the most effective at getting fans to engage with their Facebook business page — both organically, and through Facebook ad and Sponsored Stories promotion.

About the Facebook Study

Facebook’s study looked at four weeks’ worth of page posts from 23 brands spanning six industries, and Facebook categorized each post into one of three buckets:

1. Posts About Products or Services: e.g. “Our new resort just opened! Book your trip today.” (Facebook’s travel brand example)
2. Brand-Related Posts: “I decided to go on my first cruise because______.” (Facebook’s travel brand example)
3. Posts Unrelated to the Brand: “Hang in there everybody. Monday will be over before we know it!” (Facebook’s travel brand example)

Study Results

Overall, Facebook found that posts that fell into that second bucket (brand-related posts), were the most significant predictor of page engagement.

And remember, according to Facebook, an ‘engaged user‘ is a person who has clicked anywhere on your post. In other words, engagement means that a person has performed an action on your post, such as liking it, sharing it, commenting on it, clicking on a link you share, viewing a picture, watching a video, answering a question you pose, RSVP-ing to an event you post, etc.

Facebook also reported on several content posting best practices to consider, depending on your Facebook marketing goals:

• Goal = Generating Shares: Facebook recommends posting about topics related to your brand and leveraging photos, photo albums, and video content.
• Goal = Generating Likes: Facebook suggests posting about topics related to your brand and using a clear call-to-action, such as “Like this if …”
• Goal = Generating Comments: Again, make the post about your brand, and spark discussion by posing a question in your post.

Pair Best Practices With Your Own Facebook Page Insights

Overall, the results from Facebook’s study are probably what you’d expect. It’s easy to understand, for example, why a reliance on product-specific posts would generate less engagement. On the opposite end of the spectrum, if a user is following your brand on Facebook, they’ve already had some initial interest in your brand that made them want to follow you. As such, posting content unrelated to your brand — like the latest internet meme that has nothing to do with your business — is unnecessary. So it’s understandable that going the middle ground, and focusing on brand-related content, is the best driver of engagement.

That being said, marketers should pair this knowledge with the data they gather from their own page’s Facebook Insights to make the best decisions about their Facebook content strategies. To learn how to analyze your Facebook Insights to inform your content strategy, check out our informative blog post and video on the subject.

And hey, if your brand can be incorporated into that popular new internet meme, go for it! HubSpot’s own Facebook page has had success with this very tactic, which is evident by the screenshot below.

What do you think of the Facebook study? How does your Facebook content strategy stack up according to Facebook’s content recommendations?

Image Credit: Sean MacEntee

Posted by Designbysoap Ltd

This post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

It doesn’t matter whether you’re an on-site SEO consultant, a link-building specialist or an all-round ‘internet marketer’, content creation should be particularly high on your list of priorities. We’ve been hearing the phrase ‘content is king’ for years now, but given Google’s recent de-indexation of low-quality blog networks, the Panda updates and the new algorithm burning across the horizon, it seems it’s never been more true than in 2012.

It’s not difficult to understand the importance of high quality, unique and relevant content in the modern SEO industry; content of this type published on your own site can do wonders when it comes to link magnetism and social media metrics and similarly, can help you obtain extremely powerful links from high authority domains that might otherwise be out of your reach. But creating this content is easier said than done, particularly if you’re trying to compete in a crowded industry. Sure, if you’re working on behalf of a client in a fairly dull field it can be relatively easy to produce content that will attract attention, but competing in content-heavy industries like SEO, gaming and entertainment (for example) can be very, very difficult.

So how can you make creating high quality, shareable content easier? What processes can you follow to minimise the time you spend researching and thinking and maximise the time you spend creating and sharing your content?

To try and answer these questions I’ve put together the following article and infographic (a large chunk of my time working for Designbysoap is spent designing infographics) that aims to give you a structure for content creation, as well as some useful tips and tools. I hope you enjoy it and, more importantly, I hope it helps when it comes to creating high quality content for your own campaigns.

Click for a full size version if you'd like to print it.

Research

Typically, this is often the most time-intensive element of content creation, whilst annoyingly yielding the fewest results. I’ve spent numerous hours reading posts and analysing data that ultimately comes to nothing. Sure, it can be enjoyable and often rewarding in terms of learning about an industry, but it’s not always permissible to spend huge chunks of your time (or a clients’ for that matter) reading and searching only to end up with nothing to show for it.

Having said that, the research portion of your content creation process can often be one of the most important – delivering content based on flawed, incorrect, irrelevant or (perhaps worst of all) boring information will get you nowhere and will essentially nullify all your efforts in the latter stages.

Ultimately, you need to find out what’s popular in the area you’re working in. Your research needs to be around a topic that’s current, relevant to your industry, popular and, most importantly, likely to gain traction (whether that be via social media platforms, inbound links or attention from high profile sites).

To help you identify this kind of content, there are several excellent tools at your disposal;

Google News – helps you highlight areas of interest and current news

Google Trends – helps you hone into specific topics in any given area of interest

Google Insights – helps you discover what people are searching for around an area of interest. Great if you’re writing blog posts

Digg, Twitter, Reddit – helps you find out what’s popular with the readers, what kinds of topics are receiving the highest level of sharing

These are the platforms I turn to first, but there are plenty of others (Cracked, AllThingsNow, Bing News, Fark, etc.), all of which will add to your level of insight around any given topic. Now, these can certainly help you find up to date, reliable and current information and can be invaluable when it comes to highlighting the most popular topics, but they don’t solve the problem of minimising the time you’re spending on research.

This is where a phenomenal tool from SEOGadget comes in, that makes ingenious use of Excel and Google Docs. I hugely recommend you follow the link and save a copy of the document to your own Google Docs (when you’ve finished reading this post of course), as it will save you a massive amount of time and effort during the research stage. The tool allows you to add a search query within the excel document, after which it will pull in invaluable data from Google News, Google Insights, Twitter, Bing News, Digg and numerous other platforms. You can not only quickly and easily find out what’s hot, but you can see the most popular topics on a range of social media platforms and highlight the top and rising searches around any given topic. There’s a fair bit more to it, but I’ll leave you to discover all it has to offer – suffice it to say it’s a perfect tool for the content creation research stage.

Ideas

Once you’ve got a solid set of data and a firm grip on the type of information likely to be shared, you need to start brainstorming some ideas on how you’re going to present the information.

The first thing you need to decide is the angle from which you’re going to approach the information. It’s no good just re-formatting a post or piece of content that already exists (you see this a huge amount when it comes to content creation, particularly in the SEO industry), you need to add something new or interesting to what you’ve already got. Can you come at the information in a new way? Or add something new to the story? Can you produce something unique to the industry?

Essentially, you’re looking at how you’re going to present the information you’ve gathered (an in-depth blog post, a video, a static infographic, an interactive infographic, etc), how you’re going to approach the subject (informative, analytical, satirical, etc) and how you’re going to add something beneficial or attractive to the target audience (drawing new conclusions, bringing together lots of pieces of information, attempting to shock, informing, entertaining, etc).

An excellent example is SEOmoz's own Google Algorithm Change History; all of this information is available elsewhere on the internet, but by pulling it all together and keeping it up to date, they've provided a piece of content that makes life easier for readers (bringing all the information together in one place), keeps them up to date (by displaying the latest information) and provides new insight (by viewing the complete history of algorithm updates, you can see the progression Google has taken, which offers far more insight and value than a post discussing just the most recent change).

Sometimes, it’s enough to simply be first – as long as the content you’re producing is high quality. A great example from a different industry is the Angry Birds Space infographic (section included below). This was the first quality infographic to be published on the latest Angry Birds installment; a game that saw a huge amount of buzz across news platforms for reaching 10 million downloads in just three days. The infographic is not only very nicely designed, but gained a decent amount of traction. Only two days after being published, the infographic has seen over 1,000 Facebook likes:

Infographic section via PlayVille

You can also gain a decent amount of traction by focusing your content around an upcoming event – a great example is the F1 2012 Season infographic (a section of which is included below). The infographic doesn't necessarily offer anything new, but took advantage of the excitement surrounding the start of the new Formula 1 season, resulting in a very high placement for the infographic.

Infographic section via Autoblog

Another excellent idea is to try your best to involve other people in the idea (or even the research) stage; specifically, people you know have an influence in the industry you’re working in.

Let’s say you’re producing an infographic on console gaming – why not email some people from Destructoid, G4TV, Gamespot, IGN, etc. and ask them what they’d like to see in an infographic. Or give them a collection of your ideas and ask them which they think is the best – not only does this involve influencers in the early stages of your content creation, but it can help massively when it comes to placement and promotion.

If these people give you valuable insights or information, then include them in your content (in the sources section of an infographic, or via a credit link in a blog post) – you’d be amazed how much more willing people are to share things when they’re credited with a hand in the research or production.

Placement

Once you’ve gathered your information and you have an idea of the type of content you’re going to produce, you need to try and identify where the content is going to be placed.

Obviously if the content is going on your own website, then this is less of an issue, but if it’s a link-building exercise then having an idea of the kind of site you’ll be aiming for can make a big difference to how you approach the creation stage.

It can be a good idea to start your outreach before you approach the actual creation of your content, as confirming a placement beforehand will make your life much easier in terms of considering the target audience. If you know where the content is going to be placed, then you can tweak the language, style and tone you adopt throughout the piece in order to maximise your chances of appealing to their readers.

Conversely, you don’t necessarily need to have confirmed the placement location before you start work on the production stage. Often you may find it easier to convince sites to place your work once they’ve actually got something to look at, rather than trying to tempt them with just the concept. If you’re planning on completing your outreach once you’ve finished the content creation stage, then you should at least have an idea of the sort of website you’re going to be targeting. Don’t specifically aim content at one website before you contact them, as if they turn it down you may struggle to place it somewhere else.

When it comes to contacting specific websites, your best bet is to write a concise and polite email to the most relevant person at the organisation, then follow this up with a call a day or two later. Don’t be disheartened if you don’t hear back from your preferred placement, it’s still worth giving them a call just to check they’ve received your email and even if they turn it down, you’ve got a contact you can use for future pieces.

Creation

So you’ve done your research, you’ve got your content and you’ve got an idea of where you’re going to place the piece – now it’s time to actually create your content.

Giving you advice on the creation stage is a little tricky, as it will depend on what type of content you’re putting together. To overcome this, I’ll quickly cover the two most popular content types; blog posts and infographics.

Infographics

Having produced around 100 infographics personally over the last 18 months (and overseen scores more), I consider them to be one of my main areas of expertise. One of my major pet hates when it comes to infographics is people telling me that there are ‘rules’ to infographic production – there aren’t. An infographic doesn’t have to tell a story, it doesn’t have to avoid using text at all costs, in fact it doesn’t have to do anything other than display information that is either complimented by, or portrayed via graphics. So don’t get too caught up in the non-existent infographic ‘rules’ and just focus on producing something that is engaging to your target audience.

Some topics will require more text than others, particularly if the data is qualitative rather than quantitative. A lot of people will use phrases like ‘don’t make me read’ when they’re looking at infographics, but you should give your audience more credit – people don’t mind reading, as long as the information you’re including is concise and adds something to the visuals. If you can visualise it (i.e. statistical information), then do, if you can’t then don’t worry too much about it, people will forgive you.

Try and create an immediate impact with the visuals and draw readers into your infographic as early as possible, the most obvious place to do this is with the title. It’s amazing how many people are happy to just type the title in a nice big font and then move on to the rest of the content. But if you look at some of the best infographic designers (and the most popular infographics online), you’ll see that the title is a fantastic opportunity to grab the reader with a strong, relevant visual. I’ve included a few examples below to show you what I’m talking about (please note these are just a part of the original graphic — there is a lot more to see when you click on the link underneath each image!):

Infographic section via the Designbysoap blog

Infographic section via Volvo

Infographic section via HotelshopUK

Infographic section via Geekosystem

When it comes to visualising the data you’ve got, try and keep a consistent theme throughout the infographic, whether that’s through your choice of visualisation methods, the colours used or the style of design. If you can help it, try and avoid using too many infographic ‘cliches’ – a good example of this is using a line of six person icons to visualise a statistic like ‘60% of people use people icons in their infographics’.

Just try and be as creative as you can (which I realise isn’t really all that helpful, as it’s like saying ‘be more musically gifted’), and don’t take the lazy approach just because you’d like to get it finished.

My last point is on orientation – generally speaking, if you’re going to be placing the infographic online then you’re probably better off opting for a portrait infographic, rather than a landscape one. This is because it’s far easier to use online and usually allows you to use a longer file (people will always prefer to scroll up and down as opposed to left and right, if the web page even allows it).

Blog Posts

It seems like an obvious thing to say, but in-depth blog posts are far more likely to encourage sharing than a quick post that just skims over a topic. Long blog posts are great as long as they’re adding value to a topic – you should be informing, educating or entertaining your readers as much as you possibly can.

Include relevant, quality outbound links that are useful to your readers – if you find a good tool during your research phase, link to it. If you find a post that offers an alternative argument to what you’re saying, or adds additional information, link to it. Too many people are hesitant to link out from their blog posts, worried that it will give readers a reason to leave their page. Trust me, if you’re producing high quality content, they will come back (for example, when I’m reading blog posts and I come across a link I want to follow, I tend to open it in a new tab and then continue reading).

Again, it seems obvious, but pay attention to grammar and punctuation – it’s hard to come across as authoritative if your content is full of spelling mistakes, misplaced commas and missing capitalisations. It might sound strange, but grammatical errors can also put off people from sharing your content and you want to do everything possible to increase the likelihood of shares and links. If writing isn’t your strong point, then get someone else to proof read your articles before publishing, particularly if you’re sending them out as guest posts.

Another good tip is to try and engage your readers as early as possible in the post – the best places to do this are the title, the sub-title and the opening paragraph. There are many different ways to do this; provocation, humour, questioning, etc. just make sure you grab people as early as you can. Bear in mind it’s the title that will encourage click-through rates when it comes to blog front pages and aggregation networks such as Inbound.org. Having said this, don’t be deliberately misleading with your titles – sure it can increase click-through rates and traffic to have a title that draws attention, but if it’s erroneous then you’re far more likely to piss people off than you are to encourage sharing.

You should also try and help your readers as much as possible; something that often means not assuming knowledge on their part. Unless you’re writing for particularly high level, technical websites, it’s best not to over-use entropic language without clearly explaining yourself. If you’re writing a post full of tips, explain things to your readers – rather than just saying do this, tell them how to do it.

Another valuable tip is to try and break up the copy in particularly long articles – use sub-headings and paragraph breaks to make the article look less dense and more accessible to readers. You should also make sure you’re using images in your posts, not only do they break up long sections of text nicely, but they can often be extremely helpful, particularly in tutorials and ‘how-to’ articles (screenshots can be especially useful). When it comes to sourcing images, you should either be creating them yourself or using an online platform such as Shutterstock or Creative Commons, rather than just stealing them from other websites. Having said this, the latter is permissible in some situations, just be sure to include credit links to avoid upsetting other webmasters, and check the copyright laws in your country. Don’t forget to properly name and alt tag your images either – it’s amazing how often you see people missing this potentially valuable ranking signal.

Publish

So you’ve spent hours putting together a high quality piece of content, now it’s time to get it live. Hopefully you’ll have started your outreach before putting the content together, but if you didn’t, now’s the time to start sending some emails.

I would always advocate aiming as high as you possibly can (as long as the quality of the content is good enough), as it never hurts to try. When we’re advising our link-building engineers on gaining high profile placements, we get them to put a list of five or six potential placements together, in order of domain authority, traffic or level of engagement via social media (depending on the post content and what we’re trying to achieve). From there you can start at the top and work your way down, until someone agrees to place your content.

Once a placement has been confirmed, make sure you’ve got an idea of when it will be published, so you can start sharing as soon as possible. You should also keep up a level of etiquette when you’ve posted on someone else’s website – push the content as much as you can, link to it from other posts and send as much traffic and social media engagement as humanly possible. This not only makes the link more valuable, but will encourage the administrator to publish your posts in the future. You should also keep an eye on the comments and reply to as many as you can; keep up the level of engagement and discussion and be involved.

Promote

It’s amazing how many times we see people produce fantastic content, and then just leave it to either reach a large audience or, more often, fall flat on its face. If you’ve gone through all the effort of researching and producing a high quality piece of content, then you should continue that effort through to the post-publishing stage.

It’s true that if your content is good enough and it’s published on a high profile platform, then it will likely achieve a high level of social media traction and natural inbound links, but that doesn’t mean you shouldn’t do your best to push it as best you can.

You should aim to utilise as many avenues as you can to promote your content, including social media, news aggregators, infographic publication sites and inbound links from other domains (particularly applicable if you or your team writes lots of related guest posts). I could include a massive list of sites you can use, but honestly it depends on the vertical in which you’re working. Instead, check out this awesome link building strategies post, this list of infographic distribution sites, this post on finding the perfect content promotion platform and this handy list of social bookmarking websites.

You should also try to reach out to influencers in the industry you’re working in, whether that be via phone, email or social media platforms. The success of this practise will depend on a variety of factors (including the content itself, the domain it’s published on, the author, the way you choose to make contact and the area of discussion), but it never hurts to try. If you made the effort of reaching out to people during your research and ideas phase as suggested, then you may find you get some great traction via some very influential people.

So that’s about it for my guide to creating good content – did I miss anything? Disagree with anything I said? Let me know in the comments below.

Post by John Pring from Designbysoap Ltd.

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Posted by Dr. Pete

I spend a lot of quality time in Private Q&A here on SEOmoz, and I recently passed a milestone – 1,000 private questions answered since we re-launched the system (just over a year ago). Not surprisingly, we see a lot of the same questions and concerns pop up over time, and I’d like to think I’ve learned a few things along the way (please tell me my suffering wasn’t in vain). This post is an attempt to distill the biggest lessons from those 1,000 questions…

1. Dogma Will Get You Killed

You finally got your head around SEO best practices, and then you tackled your first e-commerce site, only to find that nothing worked the way the blogs told you. Search is algorithmic, so we assume it follows the same rules for everyone. In theory, it usually does, but those rules are incredibly complex and situational. Google claims over 200 ranking factors, many of those factors are probably multi-part, the algorithm is changing more than once per day, and there’s occasionally a manual intervention to really screw things up.

It’s good to know the basics (and there are some best practices), but you have to learn to roll with the punches. Even something as “simple” as de-indexing a few dozen pages rarely goes as planned, and can take weeks or months. Measure, evaluate, and adapt. If one tag or tactic isn’t working, consider your options.

2. One-trick Ponies Make Good Glue

I wrote an entire post recently on this topic, specifically link-building vs. on-page SEO. People naturally get comfortable with one aspect of search marketing (link-building, on-page, social, etc.) and then want to “perfect” it, but at best they hit diminishing returns fast. At worst, they’re putting band-aids on URLs while they bleed to death from a huge link wound. I’ve seen sites with spotless on-page SEO that have been stuck for months suddenly leap through the rankings because they’ve acquired a few good links. On the flipside, I’ve seen sites that were a total mess but had solid link profiles miraculously improve when their on-page problems were fixed.

3. A Link, by Any Other Name…

…might still stink. In the rush to build links, too many people, especially people with brand new (read that “highly vulnerable”) sites, make the mistake of thinking that all links are equally good. It’s no mistake that my most linked to blog post in Q&A is Rand’s 2010 post “All Links are Not Created Equal”. It’s not just a question of spam and penalties – link value varies tremendously with the page, placement, density of links, and on and on.

Case in point: I can’t tell you how many people I’ve seen spend months on a DMOZ link only to have it buried on a page that has little or no internal PR or isn’t even indexed. Link-building is not just a numbers game. I’m not making a white-hat argument – it’s just SEO fact. Some links are better than others. Don’t waste your time on junk.

4. You’re Not a Black-hat Genius

Sorry to break it to you, but better to hear it from me than Google. First of all, if I can spot your paid links and gratuitous spam in 5 minutes of looking at Open Site Explorer data, how hard do you think it is for Google, who can essentially see the entire link-graph at a glance? Obviously, they don’t always get it right, and plenty of spam slips through the cracks, but the algorithm isn’t stupid, either. Ethics aside, the practical problem with black-hat SEO isn’t that it doesn’t work – the problem is that 98.7% of people do it badly.

At the risk of kicking you while you’re down, I also have to add that your link circle/wheel/tetrahedron isn’t brilliant, no matter what your mom says. Just because you’ve cross-linked 157 Squidoo lenses doesn’t mean that you’ve built an impenetrable web of black-hattery. If your link wheel were a Disney movie, the theme song would be “The Circle of Crap.”

5. On-page Is Getting Messier

I keep wanting to write a post on Google’s recent advice about pagination (and rel=prev/next), but then I get so angry I’m afraid I might turn green and start fighting alongside Iron Man – not that that wouldn’t be awesome. The problem isn’t that they’re wrong (although I think the advice is horribly over-generalized and often ineffective), but that they’ve put a tremendous burden on webmasters. Implementing a proper canonicalization + pagination scheme on a dynamic site with hundreds of thousands of pages is incredibly complicated, and requires not only substantial development resources but stellar communications between the SEO and dev teams (if you’re lucky enough to actually have teams of both). Add in HTML5, schemas, and the whole mess of other new options, and it’s only going to get more complicated.

6. Check Your Headers

Sorry, that wasn’t particularly helpful, so here’s an easy tip. When something isn’t going right and you don’t know why, check your page headers. Job #1 is to make sure that crawlers see what you see (or think you see). It’s unbelievable how often a problem comes down to a bad redirect, status code, or other crawler accessibility issue. There are tons of header checkers, from web-based to bookmarklets – I still use this header checker over at SEOBook.

7. Use Basic Tools Well

There are some great SEO tools out there, but I see the same issue in SEO that I do in writing, time management, and basically every single 21st-century human endeavor. We’re so busy chasing shiny new tools and the perfect app that we don’t bother to learn how to use any of those tools effectively. You can go a long way with a solid header checker, Google’s “site:” operator, a link analyzer (like our own Open Site Explorer) and a desktop crawler (I highly recommend Screaming Frog, but Xenu is still great, too). Master the “site:” operator and learn how to use it with “inurl:” and “intitle:”, and it’s amazing how many on-page problems you can diagnose. Stop chasing every new tool and learn how to use a handful really well. You’ll save a lot of time, money, and holes in your drywall.

8. Learn When to Be Patient

Patience may be the toughest skill any good SEO eventually has to learn. There are times when you’ll need to react quickly to a problem, especially a technical problem (like a bad redirect or site outage). There’s a fine line between reacting and over-reacting, though. One of the most common mistakes I see in technical SEO is when someone makes a change, it doesn’t immediately improve their rankings 24 hours later, and so they revert it or make another change on top of it. Even if it doesn’t make the problem worse (and it usually does), you’ll never be able to measure which change worked. Make sure your changes went live, that Google has acknowledged them (i.e. crawled and cached), and that you can measure the impact or lack of impact. Don’t change your strategy overnight based on bad information (or no information).

9. Stop Scheming & Get to Work

This post was originally “8 Lessons…”, but when I wrote #4 I got so annoyed that I had to follow it up with maybe the most important SEO lesson I can teach you. Are you ready? Here it is (warning: this may be inappropriate for younger readers)…

DO THE FUCKING WORK.

The most frequent excuse I hear in Q&A is “I don’t have time to…” Let me ask you something. Isn’t this your business we’re talking about? Isn’t it your livelihood? Isn’t it the thing that puts food on your table and clothes on the backs of your children? You’d better damned well find the time. If 80% of your traffic is coming from Google, and you don’t “have the time” to do the hard work of improving your product, creating unique content, and participating in your industry, then here’s the simple truth: no blog post is going to save you.

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Today, Google announced the rollout of its Knowledge Graph, which will cause a big change to how results are delivered in the SERPs. Basically, the intent behind the Knowledge Graph is for search engines to think more like a human — and deliver results that reflect that. It’s gradually rolling out in the U.S. as we speak, but you might not see it for yourself quite yet. After the initial rollout is complete, Google will expand the Knowledge Graph to searches on mobile and tablet devices, then to languages other than English.

As Google puts it, Knowledge Graph, “taps into the collective intelligence of the web and understands the world a bit more like people do.” Wait. What exactly does that mean? Let’s take a deeper look at this rollout, and try to make things a little clearer!

What is Google’s Knowledge Graph?

To explain the Knowledge Graph, let’s all pretend we’re conducting a search in Google for the term ‘Taj Mahal.’ Before the Knowledge Graph, Google simply saw that query as a string of characters; but it means much more than that to you, a human, right? If only search engines could understand ‘Taj Mahal’ like you understand it, the results would be much more relevant to you! That’s exactly what the Knowledge Graph will help Google do, and as a result, users will see improved search results.

So think about it — what does Taj Mahal make you think of? A historic monument? A casino in Atlantic City? A musician?

I guess it depends on the person — and that’s what makes this update so cool. As Google puts it, Knowledge Graph, “understands real-world entities and their relationship to one another: things, not strings.”

How does it do that, though? Well, it taps into public sources of information like Wikipedia, Freebase, and the CIA World Factbook for information, couples that with information pulled from more than 500 million other objects, and augments it all with more than 3.5 billion facts about and relationships between those objects. If you want more in-depth understanding of how this works on the backend, well, get a job as a Google Engineer, I suppose. Or at the very least, watch this video before we get into why the Knowledge Graph is so cool!

Why is the Knowledge Graph Cool?

Because it will make Google search results better, plain and simple. It’s doing this in a few ways:

1) Searchers are more likely to find the right thing. Like we referenced above, a search for ‘Taj Mahal’ could mean you want information about the monument, the musician, or something completely different. With the Knowledge Graph, you’ll be able to narrow your search results to only include what you really want. Just click the link of the Taj Mahal you really want as indicated in the image below, and you’ll see the results you actually wanted to see. Now Google can understand the nuanced meaning behind queries of this nature like the searcher intends the search engine to.

2) Searchers get an accurate summary of facts. Because the Knowledge Graph allows Google to better understand a query, it can them summarize content related to that topic. For example, a search for ‘Marie Curie’ could yield facts like her birth date, education, and scientific discoveries. To determine which facts searchers actually want to see, the Knowledge Graph looks at what other searchers have been asking Google about the item. For example, searchers may have been more interested in Marie Curie’s scientific discoveries, and less interested in, say, her favorite food, so facts are displayed to reflect those interests.

It is also able to pull in relevant facts because, like we stated earlier, the Knowledge Graph understands the relationships between entities. So the Knowledge Graph understands that Marie Curie is a person, she won a Nobel Prize, she had a husband named Pierre Curie, and Pierre Curie claimed her third Nobel Prize — all of these facts are linked within the Knowledge Graph as items that have a relationship, not just disparate, unrelated objects.

3) Searchers discover new information they wouldn’t otherwise find. With all of these new facts popping up in search results with the Knowledge Graph, searchers will be able to learn information about their query that could open up a whole new set of inquiries. Google uses The Simpsons as an example to demonstrate this benefit:

Apparently, Matt Groening, the creator of The Simpsons, got the inspiration for the name of three of his main characters from his parents and sister! Google hopes that this will help them “answer your next question before you’ve asked it, because the facts we show are informed by what other people have searched for. For example, the information we show for Tom Cruise answers 37 percent of next queries that people ask about him.” Think of it kind of like the ecommerce recommendation engine … but for organic search!

Does the Knowledge Graph Change How Marketers Do SEO?

To put it plainly, we don’t know. Google made no comment on whether the Knowledge Graph would affect search results — although if it was going to harm any businesses, we’re confident some statement would be made. But my educated guess is that the Knowledge Graph only serves to solidify the statements Google has been making surrounding its Panda and Penguin algorithm updates. Essentially, write for humans, not for search engines. That also means you should be creating comprehensive content. Not only do humans want the whole story, but the Knowledge Graph will likely see content that covers all of the facts (and their relationship to one another) as incredibly useful to humans and their surfacing of relevant facts. So if you’re a good content creator and legitimate search engine optimizer, the Knowledge Graph should be in your favor — but as always, we’ll keep you updated if we learn anything different.

What do you think of Google’s Knowledge Graph? Do you think it will change the way marketers approach SEO?

Image credit: MoneyBlogNewz